Refund Policy
Last updated: 4 August 2026. This Policy covers paid seats in Data Integrationhub programmes arranged after an enquiry. This website does not process card payments.
Eligibility
Full refunds are available if you cancel in writing at least 14 days before the cohort start date and before accessing downloadable materials. Between 13 and 7 days before start, a partial refund of 50% of fees paid applies. Within 6 days of start, seats are non-refundable except where we cancel the programme.
Timeframe to request
Send refund requests to contact@data-integrationhub.digital within the windows above, including your invoice number and enrolled participant name.
Conditions for full or partial refund
- Full: timely written cancellation and no material downloads beyond the welcome pack outline
- Partial (50%): cancellation inside the 13–7 day window, or documented facilitator cancellation of a session we cannot reschedule
- We may offer a credit toward a later cohort instead of cash where both parties agree
Non-refundable items
Custom on-site intensives after travel is booked, third-party venue fees passed through at cost, and completed Holding Group Desk discovery workshops are non-refundable once delivered.
Refund process and processing time
Approved refunds are processed within 14 business days of approval. We refund to the original paying method (bank transfer or card used on the invoice). You will receive email confirmation when the transfer is initiated.
Cancellation by Data Integrationhub
If we cancel a cohort, you may choose a full refund or transfer to a later date at no extra charge.
Exceptions
We consider compassionate exceptions (serious illness, bereavement) on a case-by-case basis with documentation. Statutory consumer rights under United Kingdom law remain unaffected where they apply to individual consumers.
Contact for refund requests
Email contact@data-integrationhub.digital, call 078 1183 5585, or write to 63 Davids Lane; Stronachlachar; FK8 7GB; United Kingdom.